Returns and Refunds Policy

Returns and Refunds Policy

Thank you for choosing MobileCredits.net

Please read this policy carefully. This is the official Return and Refund Policy of MobileCredits, operated by SHOPNEST LTD.

We at MobileCredits are dedicated to complete customer satisfaction. Because digital mobile recharges and electronic bill payments are delivered digitally in real time, specific rules apply to refund requests.

1. Eligible Full Refund Conditions

We will gladly issue a full refund within 30 days of purchase under the following circumstances:

• The recharge payment or bill credit was not successfully posted to your cellular carrier account due to a technical error.
• An accidental duplicate payment occurred on our platform for the exact same order.
• The selected mobile operator service was unavailable or rejected the top-up request.

2. Non-Refundable Situations

Refunds cannot be issued under the following circumstances:

• The top-up credit was successfully delivered and posted to the carrier account corresponding to the phone number entered during checkout.
• The customer accidentally entered an incorrect mobile phone number or selected the wrong carrier network. (Mobile top-ups are instant and irreversible once processed by the carrier).
• A third-party payment dispute or chargeback has been initiated without prior contact with our support team.

3. Refund Processing Timeframe

Approved refunds are processed back to the original payment method (credit/debit card) within 5 to 7 business days, depending on your card issuer or banking institution.

4. How to Request a Refund

To request a refund, please contact customer support with your transaction details:

• Order ID / Reference Number
• Phone Number submitted for recharge
• Date of purchase and total amount